# LocalsRide FAQ ## General Information ### What is LocalsRide? LocalsRide is a marketplace for fixed-price private transfers, operated by LocalsRide LLC (New York, founded 2024). Verified independent local drivers send competing offers for each route, and travelers compare price, vehicle, rating, and reviews before booking. Learn more: https://localsride.com/en/about ### How does LocalsRide work? You enter your pickup and destination, and verified local drivers send you competing offers. Compare prices, cars, ratings, and choose the best one. It's a marketplace — drivers compete so you save money. Learn more: https://localsride.com/en/how-it-works ### Is LocalsRide a taxi or ride-hailing app? No. LocalsRide is a marketplace technology company, not a transport operator. It does not own vehicles or directly employ drivers — it connects travelers with independent, verified local drivers for pre-booked, fixed-price transfers. Learn more: https://localsride.com/en/about ### What countries and cities does LocalsRide cover? LocalsRide operates in 500+ cities across 80+ countries. Featured destinations include London, Paris, Barcelona, Rome, Istanbul, Bangkok, Dubai, New York, Athens, Antalya, Cancun, and Lisbon. Browse the full directory: https://localsride.com/en/destinations ### What languages does LocalsRide support? The website is available in many language versions, and 24/7 customer support is provided in 31 languages. Each localized site version sits under its own path prefix — for example `/en/` for English, `/fr/` for French, `/es/` for Spanish — so any page can be accessed in the visitor's language by changing the prefix. Learn more: https://localsride.com/en/support ## Booking, Pricing & Payment ### How do I request a ride? Enter the pick-up location and destination. For time-based bookings, specify the start and end time. Select the vehicle category, number of passengers, and add any special requirements (such as child seats or luggage details), then provide your contact information to receive proposals from drivers. Book: https://localsride.com/en/transfers/new ### Is the price fixed or can it change? Yes, the price you accept is the final price. There are no hidden fees, surge pricing, or surprise charges — tolls and taxes are always included. Learn more: https://localsride.com/en/how-it-works ### What does the quoted price include? The quoted price includes fuel, road tolls where applicable, airport and station fees, taxes, and complimentary waiting time. Beyond the included waiting time (see below), additional time may be charged per the booking confirmation. Learn more: https://localsride.com/en/how-it-works ### How do I get pricing for my route? Run a search at the booking page — competing drivers will send you fixed-price offers in seconds. Pricing depends on route, vehicle category, time, and demand, so it is only available through a live search. Book: https://localsride.com/en/transfers/new ### What payment methods are accepted? LocalsRide accepts all major credit and debit cards, PayPal, and bank transfer. Payment is processed securely online at booking — you don't need to carry cash for the transfer. Learn more: https://localsride.com/en/how-it-works ### Can I cancel my booking? Yes — cancel for free up to 24 hours before your scheduled pickup and receive a full refund. Full cancellation terms are in your booking confirmation. Learn more: https://localsride.com/en/faq ### What is an hourly booking? An hourly booking reserves a vehicle and driver for a fixed period of time rather than a single point-to-point route. It's a fit for business schedules with multiple stops, city tours, or flexible itineraries. Book: https://localsride.com/en/transfers/new ## Drivers, Vehicles & Pickup ### How are drivers verified? Every driver on LocalsRide is identity-verified and holds a valid commercial transport license in their country. You can see each driver's rating, reviews, and car photos before booking. Learn more: https://localsride.com/en/about ### How are drivers evaluated over time? Drivers are continuously rated by customers after each completed trip. Only drivers who maintain consistently high ratings remain active on the platform. Learn more: https://localsride.com/en/about ### What happens if my flight is delayed? LocalsRide tracks your flight automatically and the driver adjusts pickup time accordingly. Airport bookings include 60 minutes of complimentary waiting time; if delayed beyond that, contact support to discuss options. Learn more: https://localsride.com/en/how-it-works ### How much complimentary waiting time is included? 60 minutes at airports and ports, 30 minutes at train stations, and 15 minutes at other pickup points. Learn more: https://localsride.com/en/faq ### Will the driver meet me at the airport? Yes. Airport bookings include a meet-and-greet at the arrivals terminal with a name sign. Learn more: https://localsride.com/en/services/airport-transfers ### What if my driver is late? Try contacting the driver using the phone or chat details in your account. If you can't reach them, contact LocalsRide support for assistance. Learn more: https://localsride.com/en/support ### What vehicle types are available, and will my luggage fit? Vehicle category and luggage capacity vary per offer; describe your luggage and passenger count when submitting your request, and you'll receive offers from drivers whose vehicles match. If unsure, support can help confirm before booking. Book: https://localsride.com/en/transfers/new ### Can I request a child seat? When submitting your booking request, add any special requirements such as child seats or luggage details, and you'll receive proposals from drivers who can match. Book: https://localsride.com/en/transfers/new ### How do I become a LocalsRide driver? Sign up via the carrier page to connect with passengers directly, work on your own schedule with pre-booked rides only, define your service area, and earn with no quotas or limits on the number of rides you take. Apply: https://localsride.com/en/carrier/new ### How do I contact LocalsRide? 24/7 multilingual customer support is available via the support page and email. Email: support@localsride.com. Support: https://localsride.com/en/support